We understand that undeliverable shipments are a hassle. Be it the wrong address, unsuccessful delivery attempts, or in rare cases refusal of shipments.
Here's a quick review:
Domestic (within Canada) Shipping
| Supports Returns | Does Not Support Returns |
| Canada Post Zone-Skip | Stallion Economy Air |
| Canada Post Direct - Expedited, Priority, and ExpressPost | |
| UPS Courier - Standard and Express Saver |
All return shipments for Domestic (within Canada) are charged based on the same fee for initial (outbound) postage.
For example, if it costs $10 to ship to the recipient with Canada Post, then it will cost $10 to return the shipment if undelivered. The return can be picked up at your designated Stallion Express branch!
U.S. Shipping
| Supports Returns | Does Not Support Returns |
| USPS - Including First Class Mail and Priority Mail | USPS - Media Mail + Parcel Select GroundStallion Economy USA |
| FedEx Ground | Stallion Economy USA |
All return shipments for U.S. shipping have no additional cost to return to our Stallion U.S. facility.
To return the shipments back to Canada, be sure to complete your Returns Agreement. We charge $4.99 for every U.S. return shipment.
To keep track of all items on the way back to you, view the Returns page from your Stallion dashboard.
International Shipping
All International shipments do not have an option for returns.
For any other questions and concerns, keep in touch with us at [email protected] or call 877-863-7447.
While problems and slight hiccups are inevitable in any industry, it doesn't mean you shouldn't do your part to help prevent or resolve these issues. The shipping and logistics industry is no exception because, even though rare, there are common challenges that many shipping providers and carriers experience. This article might pique your interest if […]
Another integration request unlocked based on clients’ feedback! With our team keeping up with the rapid pacing of the eCommerce industry, Stallion Express has teamed up with the creators behind an application that’s helpful in your tech stack to reduce customer support queries. We are thrilled to share our latest collaboration with Wonderment, a post-purchase […]
We’re excited to wrap up this month full of surprises! These Stallion highlights will provide enough information on announcements worth checking out. General Updates Stallion Economy Air launch Our latest domestic service, Stallion Economy Air is available for shipments originating in Ontario and B.C. regions, which offers faster delivery through air shipping. This revamp is […]
While problems and slight hiccups are inevitable in any industry, it doesn't mean you shouldn't do your part to help prevent or resolve these issues. The shipping and logistics industry is no exception because, even though rare, there are common challenges that many shipping providers and carriers experience. This article might pique your interest if […]
Another integration request unlocked based on clients’ feedback! With our team keeping up with the rapid pacing of the eCommerce industry, Stallion Express has teamed up with the creators behind an application that’s helpful in your tech stack to reduce customer support queries. We are thrilled to share our latest collaboration with Wonderment, a post-purchase […]
We’re excited to wrap up this month full of surprises! These Stallion highlights will provide enough information on announcements worth checking out. General Updates Stallion Economy Air launch Our latest domestic service, Stallion Economy Air is available for shipments originating in Ontario and B.C. regions, which offers faster delivery through air shipping. This revamp is […]
