We understand that undeliverable shipments are a hassle. Be it the wrong address, unsuccessful delivery attempts, or in rare cases refusal of shipments.
Here's a quick review:
Domestic (within Canada) Shipping
| Supports Returns | Does Not Support Returns |
| Canada Post Zone-Skip | Stallion Economy Air |
| Canada Post Direct - Expedited, Priority, and ExpressPost | |
| UPS Courier - Standard and Express Saver |
All return shipments for Domestic (within Canada) are charged based on the same fee for initial (outbound) postage.
For example, if it costs $10 to ship to the recipient with Canada Post, then it will cost $10 to return the shipment if undelivered. The return can be picked up at your designated Stallion Express branch!
U.S. Shipping
| Supports Returns | Does Not Support Returns |
| USPS - Including First Class Mail and Priority Mail | USPS - Media Mail + Parcel Select GroundStallion Economy USA |
| FedEx Ground | Stallion Economy USA |
All return shipments for U.S. shipping have no additional cost to return to our Stallion U.S. facility.
To return the shipments back to Canada, be sure to complete your Returns Agreement. We charge $4.99 for every U.S. return shipment.
To keep track of all items on the way back to you, view the Returns page from your Stallion dashboard.
International Shipping
All International shipments do not have an option for returns.
For any other questions and concerns, keep in touch with us at [email protected] or call 877-863-7447.
Diana leads the growth marketing initiatives at Stallion Express. As a personal trainer turned digital marketer, Diana is obsessed with equipping eCommerce entrepreneurs with everything they need to scale their online businesses. You can catch her doing yoga or hitting the tennis courts in her spare time.
Read all posts written by Diana Zheng
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