Exciting news for our valued clients! We’re switching from Fedex Ground to UPS Ground starting Friday, September 6, 2024. Now what does this mean for you?
Ultimately, there will be no changes in the way you ship with Stallion, however, there are unique requirements all shippers must meet when using the UPS Ground service. Here’s what you need to know:
For UPS Ground packages, the maximum actual weight is 150 pounds. Packages weighing more than this will not be accepted for transportation. Billable weight is determined based on the greater of the dimensional weight or the actual weight.
The maximum size limit for a UPS Ground package is 108 inches in length or 165 inches in combined length and girth [(2 x width) + (2 x height)]. Packages that exceed these dimensions may be subject to additional handling charges or refused for transport.
A surcharge applies for packages with special handling requirements. The factors include:
A package is considered “Large” when its length plus girth exceeds 130 inches or its length exceeds 96 inches. Large packages are subject to a minimum billable weight of 90 pounds. The surcharge for domestic shipments ranges from $160.00 to $235.00 USD, depending on the destination and service type.
Delivery for UPS Ground typically occurs within one to five business days depending on the destination within all 50 states and Puerto Rico. Customers can refer to the UPS Ground Time-in-Transit maps on ups.com/maps for a more precise estimate based on their location.
Do they allow package interception?
Yes, UPS Ground does allow package interception before they make the first attempt at delivery.
Will they relabel shipments in necessary situations?
It is possible, but not guaranteed.
How many delivery attempts will they make?
They make up to 3 delivery attempts. After the final attempt, undelivered packages will be sent back to the initial sender.
Do they contact recipients/leave a note after a delivery attempt fails?
Yes, they leave notes if the delivery is unsuccessful.
For more information, head to the UPS website, contact their customer service team at 1-800-PICK-UPS (1-800-742-5877) or 800-378-4877, or speak with a Stallion representative today.