Top 10 E-Commerce Courier Companies in Canada

Canada’s eCommerce market is thriving! Finding a reliable and efficient partner is such a big deal with this popularity. Their services can keep your business floating and satisfy customers. But with so many courier companies, choosing the right one can feel overwhelming.

This guide provides the top 10 eCommerce companies to trim down your options. It’ll help you find the perfect fit for your business needs, budget, and shipping goals. This list includes:

• global players
  
  
• regional powerhouses
  
  
• niche specialists
  
  

We’ll break down their pros and cons to ensure your products reach customers quickly and seamlessly.

Key Takeaways

• Consider these factors when choosing a courier: what they offer, their expertise, and system compatibility, among many others.
  
  
• Online sellers rely on eCommerce couriers to deliver packages to customers safely and on time. It ensures a positive shopping experience and the success of their businesses.
  
  
• Picking the right courier is key for happy customers. Choose one that can suit your needs and match your standards.
  
  

What are eCommerce courier companies?

ECommerce courier companies are the delivery heroes of online shopping. They handle the physical movement of packages from the seller to the customer’s doorstep. These companies have multiple resources to maintain efficient delivery:

• sorting facilities
  
  
• transportation vehicles (planes and trucks)
  
  
• delivery personnel spread across regions
  
  

Additionally, they use technology to track your order and give you updates. This helps you and your customers know where the packages are. Knowing their items are safe keeps both parties at peace and satisfied with the service. With this, reliable couriers can make customers happy. As a result, they will keep coming back for more.

Why are they important for an eCommerce business?

ECommerce relies on making the customers happy, and fast, reliable delivery is the key to achieving this. So, it matters how customers receive their package. For example, late deliveries or damaged goods can lead to frustration and bad reviews.

Meanwhile, on-time shipments and good-quality service can build a positive brand image. With the help of a suitable courier, you can ensure smooth deliveries. Plus, you can keep customers happy and build trust in your brand. They’re like the silent partner behind every successful online store.

What is the best courier service for companies to consider?

When considering the top eCommerce courier services, the ideal choice depends on your business needs. Here are some key players to explore:

1. Stallion

Stallion is a strong contender in the Canadian eCommerce shipping landscape. It is a Canadian courier service that specializes in Canadian eCommerce shipping. Unlike other shipping companies, Stallion is the newest on this list, but this does not stop them from proving that they are worth considering.

In fact, they received the prestigious EY Entrepreneurship Award 2023, which alone confirms that you can trust them as your courier service provider.

Pros

• Competitive Rates. Stallion offers the most affordable shipping rates in Canada. This can be a major advantage for cost-conscious online businesses. Additionally, they can save more when shipping high volumes of packages.
  
  
• Variety of Shipping Options. Stallion provides a broader range of solutions by partnering with multiple established carriers. With this, businesses can choose from different options that cater to different needs and budgets, such as:
  • budget-friendly ground shipping
    
    
  • faster express options
    
    
  • far-reaching international deliveries
    
    
• Streamlined Shipping Process. Stallion simplifies the shipping process for businesses. It offers features like order management tools to make it easier for businesses to complete orders. These can potentially save time and reduce errors during fulfillment.
  
  
• Focus on Customer Satisfaction. Stallion understands the importance of customer satisfaction. Thus, it ensures that it provides high-quality services to its clients. This is visible in the positive reviews left by users.
  
  

Cons

• Potential Dependence on Partner Carriers. Since Stallion partners with other carriers for delivery, issues with a specific carrier could impact your shipments.
  
  
• Limited Geographic Reach. Stallion offers domestic and international shipping. However, global reach might not be as extensive as established global players like UPS or FedEx.
  
  

Ship with Stallion Today!

2. Canada Post

Canada Post is the country’s national postal service. They play a vital role in the country’s infrastructure, offering a wide range of parcel and mail delivery services. Additionally, they are a trusted and reliable option for most shipping needs within Canada.

What’s good about Canada Post is that it offers a balance of affordability, convenience, and reach. However, it is not the best option if you need the fastest delivery times. Plus, it doesn’t have the most advanced tracking features.

Pros

• Extensive Reach. Canada Post has the most comprehensive delivery network in Canada, reaching even remote areas. No matter where you send a package, Canada Post can likely get it there.
  
  
• Affordability. They offer a range of competitively priced options. This makes them a good choice for cost-conscious individuals and businesses, especially for domestic shipping within Canada.
  
  
• Reliability. Canada Post has a long history and established infrastructure.
  
  
• Convenience. The vast network of post offices across Canada provides easy access to their services. Canadians can drop off mail, buy postage, and use other services more easily.
  
  
• Trusted Brand. As the national postal service, Canada Post has a strong reputation for reliability and security, fostering user trust.
  
  

Cons

• Delivery Speed. Canada Post’s standard shipping options might not be the fastest compared to private shipping companies. If you need something delivered urgently, other options might be better.
  
  
• Limited Tracking Features. The level of detail provided in tracking information might be less extensive than some private couriers who offer more granular updates.
  
  
• Potential for Delays. During peak seasons or due to unforeseen circumstances, delays can sometimes occur with Canada Post deliveries.
  
  
• Limited Weekend Delivery. Standard deliveries typically don’t happen on weekends, which might be a drawback for some senders or recipients.
  
  

3. Purolator

Purolator is one of the leading Canadian shipping and logistics services companies. They offer various shipping options and delivery solutions for businesses and individuals. Their strength lies in providing faster delivery times than Canada Post. However, they come at a higher cost. For individual senders with budget-conscious needs, there might be other cheaper options.

Pros

• Speed and Reliability. Purolator offers fast and reliable delivery times, especially for express shipping options. This is crucial for businesses that need to get products to customers quickly.
  
  
• Extensive Network. They have a vast network across Canada, ensuring efficient delivery to most locations. It allows Purolator to provide broad coverage for businesses shipping with the country.
  
  
• Business-Centric Solutions. Purolator offers a comprehensive suite of services like:
  • same-day and next-day delivery
    
    
  • freight forwarding services
    
    
  • customs brokerage
    
    
  • logistics shipping services
    
    

These cater specifically to the needs of businesses with complex supply chains.

• Technology Integration. Purolator uses technology to provide advanced tracking tools, route optimization, and efficient deliveries.
  
  
• International Shipping. They offer solutions for businesses that need international shipping services.
  
  

Cons

• Shipping Costs. Purolator’s services might be more expensive, especially for standard shipping options. This might not be ideal for businesses on a tight budget.
  
  
• Limited Accessibility for Individuals. Their primary focus on businesses might mean fewer drop-off options or less user-friendly services for individual senders than Canada Post. Sending personal packages occasionally might be more convenient with Canada Post.
  
  
• Focus on Expedited Services. While Purolator offers standard shipping options, its core strength lies in express deliveries. Businesses needing only basic shipping might not require the full range of services Purolator offers.
  
  

4. Loomis Express

Loomis Express is a trusted Canadian shipping giant that delivers packages across Canada and worldwide. They focus on ensuring packages arrive on time and safely, using modern technology to track shipments.

Thus, you and your customers will always know where your packages are. They help businesses with their shipping needs with reliable service and friendly support. Additionally, they ensure smooth operations from pickup to delivery.

Pros

• Canadian Focus. Loomis Express might be a good choice for Canadian-based businesses. It offers extensive coverage and helps businesses prioritize domestic shipping.
  
  
• Tracking and Customer Service. They offer tracking and customer support, which can be crucial for you and your customers.
  
  
• Range of Services. They might have options to fit your needs, like different speeds or international shipping.
  
  

Cons

• Limited Reviews. Since Loomis Express mainly operates in Canada, finding reviews and comparisons with global carriers might be difficult.
  
  
• Pricing. Without quotes, it’s hard to say if their prices are competitive for your specific needs.
  
  
• Scalability. If you expect high growth and international reach, a larger global courier might be a better fit.
  
  

5. Canpar Express

Canpar Express is a well-known Canadian courier company. It specialises in delivering packages across Canada, offering reliable and affordable shipping services. Whether for businesses or individuals, Canpar Express handles parcels of all sizes.

Canpar Express aims for speedy and reliable deliveries, ensuring packages arrive on time. They have a vast network and high-tech tracking so that customers can monitor their shipments easily. Known for their helpful service, they’re an excellent pick for shipping in Canada.

Pros

• Canada-wide coverage. Canpar excels at delivering within Canada, making it a strong choice for domestic shipping.
  
  
• Speed and reliability. They’re known for getting packages where they need to go quickly and safely.
  
  
• Tracking and customer service. You can track your shipments and get help from their customer service team if needed.
  
  

Cons

• Limited international options. If you need frequent international shipping, Canpar might not be the best fit.
  
  
• Pricing comparison. Without getting quotes, it’s hard to say if their prices are the most competitive in the market.
  
  
• Focus on business customers. Reviews might be from businesses, potentially offering less insight for individual shippers.
  
  

6. Dynamex

Dynamex is a significant player in the logistics world, but its role can be complex. Think of Dynamex as the engine behind the scenes, powering deliveries for other businesses. It’s a United States-based logistics and transportation company specializing in same-day and next-day delivery services.

Dynamex focuses on fast shipping. They use drivers and vehicles to make sure deliveries are on time. Customers can track shipments. Dynamex is trusted for quick and reliable service.

Since Dynamex doesn’t directly offer services to most customers, the pros and cons depend on who you use them through.

Pros (For Businesses Using Dynamex):

• Large network. Dynamex offers extensive reach through its network of drivers.
  
  
• Scalability. They can handle fluctuating delivery volume.
  
  
• Potential cost-effectiveness: Partnering with Dynamex might be cheaper than running your own delivery fleet.
  
  

Cons (For Businesses Using Dynamex):

• Less control. Businesses may have less control over delivery experience compared to using their own drivers.
  
  
• Brand reputation risk. Issues with Dynamex drivers could negatively impact your business.
  
  
• Limited customer interaction. Since Dynamex focuses on last-mile delivery, businesses might have less opportunity to connect directly with customers.
  
  

For Customers (Using a Company Partnering with Dynamex):

• Delivery experience. Quality of service might vary depending on the specific driver assigned.
  
  
• Customer service: Issues might require contacting the original company, not Dynamex directly.
  
  

7. UPS

UPS Canada is a branch of United Parcel Service (UPS). They are one of the global leaders in shipping and logistic services. Established in 1975, UPS Canada has a significant network with over 13,000 employees serving the country coast-to-coast.

Pros

• Extensive Network. Benefit from UPS’s vast global network ensuring wide reach for your deliveries.
  
  
• Reliable Service. UPS has a reputation for reliable and on-time deliveries.
  
  
• Multiple Shipping Options. Choose from various shipping options to suit your needs and budget.
  
  
• Convenience. With a large network of UPS Stores, you can easily drop off or pick up packages.
  
  

Cons

• Cost. UPS can be on the pricier side compared to some competitors [2].
  
  
• Limited Self-Service Options. Their website might not offer the most user-friendly self-service features compared to others.
  
  

8. TFI International

TFI International Inc. is a Canadian transportation and logistics company headquartered in Montreal, Quebec. It is a major player in North America, operating in Canada, the United States, and Mexico.

• Services. TFI offers many services, including less-than-truckload (LTL) freight, courier delivery, and logistics solutions. Many Canadians see them as the country’s largest LTL carrier and having a massive trucking fleet.
  
  
• Market Position. TFI has a strong presence in North America, ranking 6th in terms of revenue among both LTL and truckload carriers in 2021.
  
  

Pros

• Competitive Rates. TFI offers competitive shipping rates, potentially saving you money compared to competitors.
  
  
• Extensive Network. With a vast network throughout North America, TFI can handle shipments across a large region.
  
  
• Diverse Services. Their range of services allows you to choose the option that best suits your needs, from LTL to full truckloads and even logistics solutions.
  
  
• Technology Focus. TFI emphasizes using innovative technology to streamline the shipping process for customers.
  
  

Cons

• Limited Public Reviews. Finding independent customer reviews on TFI’s performance can be challenging compared to larger companies like UPS.
  
  
• Focus on Businesses. TFI primarily caters to businesses, so their services might be less readily available or user-friendly for individual shippers than consumer-oriented carriers.
  
  

9. J.B Hunt

J.B. Hunt Transport Service, Inc. is a major North American transportation and logistics industry player.

Services

J.B. Hunt offers a wide range of transportation and logistics solutions, including:

• Intermodal shipping: Combining truck and rail transport for efficiency.
  
  
• Dedicated contract services: Providing customized transportation solutions for businesses with recurring needs.
  
  
• Truckload shipping: Full truckload transportation for large shipments.
  
  
• Final mile services: Delivering goods directly to the end customer’s location.
  
  

Market Research

J.B. Hunt has a vast network across the United States and Canada, making them a strong choice for domestic freight movement.

Pros

• Extensive Network. Their broad reach ensures they can handle shipments across a large region.
  
  
• Diverse Services. They offer various options for your needs, from intermodal shipping to dedicated contracts.
  
  
• Technology Focus. J.B. Hunt emphasizes using technology to streamline the shipping process for customers. They have features like online tracking and shipment management tools.
  
  
• Driver Focus. J.B. Hunt values driver satisfaction and offers benefits packages that can attract reliable drivers, potentially translating to smoother deliveries.
  
  

Cons

• Pricing. J.B. Hunt might not always be the cheapest option, especially compared to smaller carriers.
  
  
• Focus on Businesses. Their services might be geared more toward businesses with more extensive shipping needs, potentially offering less flexibility for individual shippers.
  
  

10. Asendia

Asendia is a global leader in mail and eCommerce parcel delivery, specializing in international shipments. It’s a joint venture between La Poste (France’s national postal service) and Swiss Post.

• Focus. Asendia excels in international shipping, offering solutions for businesses of all sizes that must send packages overseas. They leverage the vast networks of La Poste and Swiss Post to reach a wide range of destinations.
  
  
• ECommerce Solutions. Asendia caters specifically to the needs of e-commerce businesses, providing features like tracking, mailbox deliveries, and solutions to avoid failed deliveries due to customs issues.
  
  

Pros

• International Expertise. Their core strength lies in international shipping, offering potentially smoother customs clearance and wider reach compared to some domestic carriers.
  
  
• ECommerce Friendly. Their services are designed to meet the needs of online businesses, including features like tracking and mailbox delivery options.
  
  
• Competitive Rates. Asendia can be a cost-effective option for international shipping, especially for smaller packages.
  
  

Cons

• Delivery Speed. Some user reviews mention potentially slower delivery times than major express carriers like DHL or FedEx.
  
  
• Customer Service. There might be limitations in customer service accessibility based on online reviews.
  
  
• Tracking Concerns. Occasional concerns regarding tracking visibility have been mentioned in user reviews.
  
  

ECommerce Courier Pricing Plans

E-commerce courier pricing plans come in various forms to cater to different business needs. Here’s a breakdown of their cheapest services for packages (18in x 8in x 5in) from Ontario to Vancouver, Canada:

What are the factors to consider when choosing the best logistics service provider?

Choosing the best logistics service provider involves assessing various factors to ensure they meet your specific needs and requirements. Here are some key considerations:

Courier Service Offerings

When picking an eCommerce courier company, it’s crucial to consider their services. Check if they offer fast delivery, reliable tracking, and fair prices.

Consider if they can handle your package sizes and provide good customer support. Remember, not all services and couriers are the same. Fast delivery could be a standard shipping option for one.

Additionally, ask if they offer shipping insurance. This can protect your shipments if something terrible happens during shipping. Thus, what the courier offers affects your business reputation and the customer’s experience. So, choose a courier with services that match your needs and can keep your customers happy.

Industry Expertise

A courier familiar with your industry understands its unique shipping requirements and challenges. They can provide personalized solutions that suit your business needs. In return, you ensure smooth and efficient delivery processes.

Industry expertise also means they have established relationships with relevant partners. This can streamline customs clearance and reduce shipping costs. How? For example, partner with customs brokers specializing in your industry or target markets. Since they know the items you sell, they can help expedite the clearance process. As a result, it can avoid delays or errors that may incur additional charges.

Additionally, most experienced couriers can handle any unexpected issues during transit. This provides reliable support and minimizes disruptions to your operations.

Shipping Rates

Lower rates mean higher profits and competitive pricing for customers. Additionally, transparent pricing helps budget and avoid unexpected costs. Consequently, it ensures a sustainable business model.

Affordable shipping rates can also attract more customers and increase sales. Who wouldn’t want to save money on shipping, right? Thus, it is better to balance cost with service quality. Not only do you ensure timely and reliable delivery, but you also maintain customer satisfaction. Choosing a courier with affordable shipping rates is essential for:

• Improve profit margins
  
  
• Managing costs
  
  
• Fostering growth in the eCommerce business
  
  

Tracking and Visibility

Tracking lets you and your customers see exactly where your packages are. This allows you to address issues such as delays or losses immediately. Additionally, it helps businesses check their inventory levels. They will know if they need more stocks or already have enough. Tracking helps smooth operations and improve customer service.

On the customer’s side, the delivery status updates build customer satisfaction. Good tracking keeps customers informed and avoids headaches. It builds loyalty and trust, which is crucial for repeat business.

Pick a courier with transparent tracking so your deliveries and business run smoothly!

System Integration

Always consider systems integration if you’re picking a courier for your online store. This fancy term is more than just a unique feature in your business operations. It’s a necessity that can improve your processes. It saves you time by automatically sending order information to the courier.

This process reduces human errors and headaches because it requires less human interaction. Plus, it provides real-time updates without switching between systems.

Choosing a courier with system integration makes things easier, reduces mistakes, and improves shipping. It builds trust in your choice and helps both you and your customers.

Safety Record

Safety records indicate how well the courier protects your packages from damage or loss. Companies with excellent records can also improve your brand reputation. Remember, most customers don’t only focus on the items they receive; they rate the entire shopping experience.

A bad record can lead to unhappy customers, refunds, and lost sales. You don’t want that happening to your company. So, choose a courier with a favourable record.

On-Time Delivery Rates

Speed is king when picking a courier for your online store. Imagine waiting for ages for a package – not fun, right? Thus, faster deliveries mean happier customers. It’s actually a domino effect.

If the shoppers are happy and contented, they will likely buy again from you. Additionally, they will not leave any negative reviews or complaints. Of course, this can tarnish your brand reputation. Instead, they’ll give positive feedback. The chances of them recommending your products to their families and friends are high.

But that’s not all – prompt deliveries also have a positive impact on your business operations. They improve inventory management and cash flow by reducing the time between order placement and receipt of payment.

Customer Service

You can measure a company’s service quality by how it handles issues or concerns. How fast does it address concerns? What did they do to resolve the issue? These questions are necessary to identify the right courier service. Imagine you (or your customer) has a delivery issue – you want someone to sort it out!

Superior customer service not only keeps things running smoothly and avoids frustration, but it also plays a pivotal role in preventing negative feedback or complaints. By being proactive and responsive, customer support can nip potential issues in the bud, ensuring a positive experience for all.

Network Coverage

A courier with extensive coverage can reach more destinations, allowing it to serve a broader customer base. This advantage is perfect for brands looking to expand their businesses, as it will enable them to sell to more customers wherever they are. Plus, you only need one courier, saving you time and hassle.

You also don’t have to worry about delays or disruptions due to limited service areas. Additionally, it enhances customer satisfaction by offering shipping options to remote or underserved areas.

Scalability

As the business grows, its needs become more complex. A scalable courier should be able to adapt to these growing business needs. This ensures smooth operations during peak periods and prevents delays or service disruptions. In other words, they adjust to changes, offer innovation, and improve shipping. This maintains reliability and competitiveness in eCommerce.

This means happy customers getting their orders on time, even as your business takes off. Pick a courier that grows with you for a smooth and successful journey!

Final Thoughts

So, we checked out six courier companies in Canada that handle eCommerce deliveries. And let me tell you, they all have something unique to offer. These companies cater to many different needs, from speedy deliveries on the same day to going green with eco-friendly initiatives.

They all use technology to ensure you know where your package is and when it will arrive. And most importantly, they’re all about customer service. As eCommerce continues to grow, finding a courier that works for you and your brand is essential.

This way, you can offer reliable and transparent shipping to your customers. Because when it comes to online shopping, getting your package on time and in good condition is vital!

Still undecided on your eCommerce courier? Take the leap with Stallion for seamless shipping that exceeds expectations! With a cheap, fast, and easy integration process, Stallion is just the perfect solution for your eCommerce shipping needs.

Don’t hesitate to contact its customer service to learn more about what they offer.

Aman Chopra

Aman looks after the content marketing department at Stallion Express. He is passionate about helping businesses grow by providing informative and up-to-date trends in the eCommerce industry. Outside the office, you can find him on the soccer field cheering on Real Madrid.