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The Best Shipping Service For Small Businesses in Canada

Aman Chopra
April 10, 2024

Efficient shipping services are essential for small businesses in Canada to meet and satisfy customer demands and stay ahead of the curve. Choosing the right shipping service can significantly impact your revenue and customer satisfaction.

With numerous options available, from major carriers to specialized logistics providers, it can be challenging to identify the best fit for your business. In this comprehensive guide, we'll explore the best shipping service for small businesses in Canada.

Whether you're shipping locally or internationally, we'll delve into key factors to help you decide and optimize your shipping strategy.

Key Takeaways

  • Efficient shipping services are vital for small businesses in Canada to meet customer demands, enhance satisfaction, and compete effectively.
  • Implementing packaging tips, utilizing shipping software, and streamlining fulfillment processes can enhance efficiency, reduce costs, and improve customer satisfaction for small businesses in Canada.
  • Selecting the best shipping service involves evaluating rates, reliability, coverage, and integration capabilities to optimize your shipping strategy.
  • Stallion is Canada's cheapest and top-tier shipping service, as evaluated through price comparisons.

Importance Of Shipping Services To Small Businesses

Shipping services are vital for small businesses as they allow timely delivery of products to customers, which increases happiness and loyalty among customers. It also supports brand reputation by making sure orders arrive undamaged and on time, which builds trust and creates positive reviews for your business.

Additionally, shipping services offer the ability to adapt to increasing demands, helping businesses to expand their customer base geographically without problems with logistics. Small businesses can compete with larger companies by offering delivery choices and giving similar service levels at a lower cost.

Overall, shipping services are critical in supporting small business expansion, customer retention, and competitiveness in the marketplace.

Factors To Consider When Choosing A Shipping Service

Let's explore key factors to consider when selecting a shipping provider. Each characteristic is important in identifying which service aligns best with your business needs, from shipping rates and reliability to delivery speed and customer service.

Shipping Costs

inserting coin on a mini white truck

Shipping rates are important if you want your business to stay profitable and competitive. While affordable shipping can attract more customers, high shipping costs have the opposite effect and can lower margins. Choosing shipping service with competitive rates ensures cost-effective operations and improves customer experience.

You can compare shipping rates by researching multiple carriers, considering factors like:

  • package dimensions
  • package weight
  • destination

You can also negotiate for volume discounts, use shipping calculators, and take advantage of shipping software, which can help you identify the cheapest options. Additionally, evaluating shipping speed and reliability is essential to achieving the highest level of customer satisfaction.

Reliability And Delivery Times

delivering priority post box

Speaking of speed and reliability, these are also crucial factors to consider to go beyond what customers expect from your services, helping you gain their trust. Additionally, these factors push customers to leave positive reviews for your business and encourage repeat purchases. Consistently reliable deliveries also contribute to a seller's reputation and competitiveness in the market, driving long-term success.

Sellers can determine the best delivery timeframes and most reliable shipping service by researching about:

  • Carrier Performance Metrics. These measurements assess how well shipping companies perform, including factors like delivery speed, accuracy, and customer satisfaction.
  • Customer Reviews. Canadian sellers should look for positive feedback regarding speed, package condition upon arrival, and overall satisfaction with the shipping experience to determine a carrier's reliability.
  • Industry Benchmarks. Standards or performance indicators, like average delivery time schedules, on-time delivery rates, and package loss/damage rates, evaluate a company's performance relative to competitors in the same sector. This can guide businesses in creating strategic decisions and setting goals.

Conducting test shipments and evaluating speed and accuracy firsthand can provide insights. Additionally, using tracking features and monitoring delivery performance helps ensure consistency and reliable delivery.

Coverage And Reach

Two people sitting with a laptop showing a global map with pins

Coverage and reach are necessary to make sure that the chosen shipping provider offers domestic shipping services and can deliver your products nationwide. A shipping service with broad coverage and reach allows sellers to reach more target audiences, expand market reach, and fulfill orders efficiently, improving business growth.

International Shipping Services

If you plan to expand overseas, here’s a pro international shipping guide: choose an international or cross-border shipping service provider that can greatly help. It opens you to global market access, grows your customer base, and increases revenue potential. With international shipping capabilities, businesses can capitalize on opportunities abroad, increase brand visibility, and remain competitive in the global marketplace.

It's easy to determine if the shipping carrier has excellent coverage and reach. You can examine their service areas, international shipping destinations, and partnerships with global providers. Additionally, researching customer reviews and testimonials can offer insights into the provider's reliability and effectiveness in reaching diverse geographical regions.

Integration With eCommerce Platforms

a hand holding a tablet with icons above it

eCommerce platform integrations can benefit businesses because these tools help speed up order fulfillment, inventory management, and shipping processes. It increases productivity, minimizes manual tasks, and guarantees smooth operations across multiple channels. With integrated systems, businesses can scale effectively.

Canadian sellers can choose the perfect eCommerce platform integrations by assessing compatibility with their existing systems, user-friendliness, and critical features (order management and inventory synchronization, and scalability options. Additionally, considering customer support, integration flexibility, and cost-effectiveness helps ensure the chosen platform aligns with their business needs and goals.

Customer Service And Support

Canadian businesses should prioritize choosing a shipping carrier that can provide excellent customer service and support to you and your customers. Fast and effective support guarantees the timely resolution of issues, reduces disruptions in shipping operations, and fosters trust and loyalty. Responsive customer service enhances the shipping experience, contributing to business success.

Sellers can see if the shipping provider has excellent customer service through customer feedback, response times to inquiries, and availability of support channels like phone, mail, and live chat. Additionally, evaluating the provider's reputation, transparency, and willingness to address concerns faster helps determine the quality of their customer service and support.

Comparison of the Best Online Shipping Service For Small Businesses in Canada

Now that we've finished evaluating whether the shipping provider offers the best service let's examine the top shipping providers in Canada to see if they align with your business requirements.

Canada Post

canada post pros and cons

Canada Post is Canada's national carrier and one of Canada's most popular shipping providers, known for its reliable and efficient service. It's known for having numerous features, such as:

  • Wide Coverage. Canada Post delivers to every address in Canada, including remote and rural areas that other shipping providers may not serve.
  • FlexDelivery. It is a free service offered by Canada Post, allowing customers to have their packages delivered to a post office or pickup location. It is more convenient for customers who may not be home to receive their packages.
  • Delivery Signature Confirmation. Canada Post offers a signature on delivery service for added security, ensuring that only the intended recipient receives the packages.
Shipping OptionsShipping Rates (CAD)Delivery Time
Regular Parcel$28.167 business days
Xpresspost$59.572 business days (guaranteed)
Priority$84.471 business day (guaranteed)
Small Packet - USA Air$22.605 business days
Tracked Packet - USA$26.078 business days
Expedited Parcel - USA$33.233 business days
Xpresspost USA$49.767 business days (guaranteed)
Small Packet - International Surface$27.812-3 months
Small Packet - International Air$53.766-10 days
International Parcel - Surface$81.5712+ business days
Tracked Packet - International$84.8117 business days
Xpresspost - International$131.5514 business days (guaranteed)

Pros And Cons

Canada Post offers numerous advantages for businesses and their customers.

  1. Its broad coverage ensures reliable delivery to every address in Canada, even remote or rural areas often overlooked by other providers.
  1. It offers numerous discounted shipping rates, accommodating different budgets.
  1. Canada Post provides flexible domestic and international delivery options to accommodate different preferences.
  1. Its free tracking system helps real-time package tracking delivery notifications, improving customer convenience.

While Canada has numerous advantages, there are also several drawbacks to consider.

  1. Its delivery schedule could be slower than its competitors, especially for international shipments.
  1. Many customers have experienced issues with customer service, including long wait times and difficulty resolving issues.
  1. Canada Post may lack specialized services other providers offer, like a white glove or temperature-controlled shipping.
  1. Size and weight restrictions could limit the shipment of certain items through Canada Post's service, imposing constraints on businesses with specific shipping needs.


stallion pros and cons

Stallion is a Canadian eCommerce shipping company that provides domestic, cross-border, and international services to small and medium-sized businesses (SMEs).

  • Competitive Pricing. Stallion offers the cheapest shipping rates for its services, making it an affordable option for businesses of all sizes.
  • User-friendly Platform. Its user-friendly online platform allows customers to easily manage shipments, track packages, and access detailed reporting and analytics.
  • Shipping to the US. It specializes in shipping to the United States, making it the perfect choice for businesses that need to ship products across the border.
  • Customer Service. It provides excellent customer service, with dedicated account managers available to assist customers with shipping needs.
Shipping OptionsShipping Rates (CAD)Delivery Time
UniUni$9.473-5 business days
ICS Ground$12.207-9 business days
Canada Post Zone-Skip$14.115-7 business days
Fleet Optics$15.643-4 business days
Canada Post Expedited$18.835-7 business days
ICS Express$37.564-6 business days
USPS Ground Advantage$11.383-5 business days
USPS Economy$12.034-6 business days
USPS Priority Mail$12.173-5 business days
FedEx Ground$26.073-5 business days
USPS Priority Mail Express$71.923 business days
PostNL International Packet Tracked$28.9114-18 business days
APC Priority Worldwide Tracked (DDP)$30.2012-16 business days
PostNL International Packet Untracked$39.407-14 business days
APC Priority Worldwide Untracked$45.394-21 business days
USPS Priority Mail International$133.687-11 business days
USPS Express Mail International$165.024-6 business days

Pros And Cons

Using Stallion offers businesses numerous benefits, enhancing overall efficiency, profitability, and customer satisfaction.

  1. Stallion offers the cheapest shipping services compared to other options.
  1. With express shipping options and partnerships with major carriers, Stallion ensures the timely delivery of packages to customers.
  1. Stallion integrates seamlessly with popular eCommerce platforms like Shopify and WooCommerce, streamlining order fulfillment processes for online businesses.
  1. It provides responsive and personalized customer support, assisting businesses with any shipping-related inquiries or issues.

While Stallion offers numerous advantages to its customers, there are also disadvantages to watch out for.

  1. Compared to larger carriers, Stallion has a smaller network of shipping partners, which could potentially impact delivery options and coverage in certain regions.
  1. Stallion may not provide certain specialized services offered by larger carriers, limiting options for businesses with specific shipping requirements.


Fedex pros and cons

FedEx is a global courier delivery services company that offers a range of shipping and logistics solutions.

  • Fast and Reliable Delivery. FedEx is known for its fast and reliable delivery service, with options for next-day, two-day, and ground shipping.
  • International Shipping. FedEx has a strong presence in over 220 countries and territories, making shipping globally easy for individuals and businesses.
  • Customized Solutions. FedEx offers customized shipping solutions for businesses of all sizes, including e-commerce solutions, freight shipping, and warehousing and distribution.

Shipping OptionsShipping Rates (CAD)Delivery Time
First Overnight$117.751 business day (10:00 AM)
Priority Overnight$95.961 business day (12:00 PM)
Standard Overnight$73.501 business day (5:00 PM)
2-Day$67.712 business days (5:00 PM)
Economy$53.133 business days (5:00 PM)
Ground$43.178 business days (end of the day)
International First$392.171 business day (9:30 AM)
International Priority Express$157.361 business day (12:00 PM)
International Priority$150.231 business day (5:00 PM)
International Economy$85.892 business days (5:00 PM)
International Ground$29.663 business days (end of the day)
International Connect Plus$81.678 business days (10:00 PM)

Pros And Cons

As a global courier, FedEx Canada has numerous advantages you can benefit from as a small business.

  1. FedEx Canada offers extensive international shipping services, allowing Canadian businesses to reach customers worldwide and expand their market presence.
  1. Known for reliable and expedited delivery options, FedEx ensures prompt shipment of goods.
  1. FedEx offers a wide range of shipping solutions to meet diverse business needs.

Although FedEx Canada has numerous benefits to offer, you should not overlook its cons.

  1. FedEx shipping rates may be comparatively higher than other carriers.
  1. They have stricter shipping policies and less flexibility in package size and weight.
  1. They have extra charges for services like declared value coverage or special handling.

Tips for Optimizing Shipping Operations for Small Businesses

a group of people standing in a warehouse

How do you keep optimizing shipping operations? Let's explore practical tips and strategies to streamline your shipping operations, reduce costs, and improve customer satisfaction.

Follow Packaging Tips For Cost-Effectiveness And Protection

You can find hundreds of packaging tips on the Internet. Following these suggestions minimizes the chance of damage and reduces potential shipping expenses. With these packaging tips, you can also guarantee your products are safe during transit.

One tip you'll need to adapt to your strategy is to pack packages efficiently with appropriate box sizes. Always use shipping materials like bubble wrap or packing peanuts, and seal securely to prevent damage during transit.

Utilize Shipping Software And Tools

Utilizing shipping software and tools simplifies the shipping process, automates tasks, provides real-time tracking, and helps optimize shipping costs, enhancing efficiency and customer satisfaction. Connect the shipping software with your eCommerce platform, generate shipping labels, automate order fulfillment, track shipments, and analyze data for optimization.

Streamline Fulfillment Process

Improving fulfillment processes lowers errors, speeds up order processing, enhances customer satisfaction, improves inventory management, and ultimately increases operational effectiveness and profitability.

As you streamline the process, automate order processing, optimize inventory management, implement efficient picking and packing procedures, and adapt systems for smooth communication between departments and partners.

Final Thoughts

After considering all the factors, it's clear that Stallion is the best and cheapest shipping service in Canada. With its comprehensive network, cutting-edge technology, and exceptional customer service, Stallion has repeatedly proven that they are the go-to choice for individuals and businesses alike.

Whether you need to send a small package or a large shipment, Stallion offers affordable rates and fast delivery times, making them the perfect solution for all your shipping needs. So why wait?

Try Stallion today and experience the best and cheapest shipping service in Canada for yourself!

Get started today! Ship faster, smarter, cheaper with Stallion.

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