See Blog Categories

Update on U.S. Returns Process

Diana Zheng
  •  
July 15, 2021

As we continue to grow and serve more Canadian eCommerce clients, we keep client satisfaction in mind when it comes to reliability and delivery time.

To support this, we will be changing our operations process for U.S. Returns effective Thursday, July 15. 

This change will provide consistent times of 24-48hrs for all U.S. returns received at our facility to be uploaded to your client dashboard. You will still have the option of Requesting the shipment back to Canada or Disposing of the item from our U.S. facility.

The main update will remove the photo/image of each shipment unless requested for an additional fee of $2.50. 

The returns page within your account will simply display the carrier tracking number for your reference. If there’s a match to the barcode scan, for example on undeliverable shipments that bounce back to our U.S. facility, then you will also notice shipment details of weight, declared value, item description, and Shipment ID on the dashboard.

Keep in mind that if there’s no match to the barcode scan within our system, then you will be prompted to Provide Details. This will likely occur when recipients intend to use their own postage for sending shipments back to you. 

As always, our customer support team is here to address any questions or concerns! Please reach out to us at [email protected] or 877-863-7447.

Get started today! Ship faster, smarter, cheaper with Stallion.

Get Started Today.  Sign Up for Free!

Join the Stallion Newsletter

You’ll receive the best tips, strategies, and news on Canadian ecommerce.

Hear what online sellers in Canada are saying

"Stallion Express is a game changer for small business owners like myself. My online store wouldn't be where it's at today without the Stallion Express team."
Dorothy Wong
"Outstanding service. Delivery is always on time. Accessible location. Expert staff. There's nothing else I could ask for."
Norma Joseph
"Stallion Express has been fulfilling my shipments with excellence for the longest time. With their quick actions and unparalleled customer service, they are the best shipping company."
Lena Hulsey
See more articles from same author
Amazon FBA Update

Please take note of a few updates to our dashboard that will impact how you prepare your Amazon FBA shipments. These changes are part of our ongoing efforts to streamline services and ensure compliance with customs requirements. Manifesting Process AdjustmentWe have moved the manifesting process for Amazon FBA shipments to a separate tab within our […]

Read More
New Location: Calgary, Alberta

Breaking news! Stallion's expansion continues with our 19th location now in Calgary, Alberta! Proudly extending our eCommerce shipping solutions to a vibrant new community of entrepreneurs. You can find us at: 5614 A Burbank Road SE, Calgary, Alberta, T2H 1Z4 Now with 19 locations in 4 provinces - we're excited to make our mark as […]

Read More
Top 5 Shipping Companies in Toronto 2024

This guide sheds light on the top 5 shipping companies in Toronto for 2024, offering a comprehensive overview of their services, pricing structures, delivery speed, and overall reliability. Key Takeaways What are the top 5 shipping companies in Toronto? The eCommerce industry in Toronto is massive. So, the question "Which shipping company should I choose?" […]

Read More
1 2 3 87
See more articles from same category
Amazon FBA Update

Please take note of a few updates to our dashboard that will impact how you prepare your Amazon FBA shipments. These changes are part of our ongoing efforts to streamline services and ensure compliance with customs requirements. Manifesting Process AdjustmentWe have moved the manifesting process for Amazon FBA shipments to a separate tab within our […]

Read More
New Drop & Go Location: Vancouver

We're excited to kick off the New Year with a new Drop & Go location in Vancouver, British Columbia! The team at Wilet is is all set to take in your Stallion shipments starting today: Tuesday, January 16. 📍 Wilet Showroom858 E Hastings St, Vancouver, BC V6A 1R6📅 Monday to Friday⏰ 10 AM to 4 […]

Read More
Stallion January 2024 Recap

Welcome, 2024! Let’s start the year right and bright with January updates that allow you to loop in easily. General Updates New Stallion Vancouver Drop & Go Location We are ecstatic to announce our drop & go in Vancouver, B.C.! Stallion clients have long requested more locations on the West Coast. Wilet Showroom 858 E […]

Read More
Stallion Express
Ship faster, smarter, and 
cheaper with Stallion Express
© 2023 Stallion Express  |  Legal
|  Sitemap
Ship faster, smarter, and cheaper with Stallion Express
Stallion Express 2020  |  
Legal
menuchevron-downcross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram