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Update on U.S. Returns Process

Diana Zheng
  •  
July 15, 2021

As we continue to grow and serve more Canadian eCommerce clients, we keep client satisfaction in mind when it comes to reliability and delivery time.

To support this, we will be changing our operations process for U.S. Returns effective Thursday, July 15. 

This change will provide consistent times of 24-48hrs for all U.S. returns received at our facility to be uploaded to your client dashboard. You will still have the option of Requesting the shipment back to Canada or Disposing of the item from our U.S. facility.

The main update will remove the photo/image of each shipment unless requested for an additional fee of $2.50. 

The returns page within your account will simply display the carrier tracking number for your reference. If there’s a match to the barcode scan, for example on undeliverable shipments that bounce back to our U.S. facility, then you will also notice shipment details of weight, declared value, item description, and Shipment ID on the dashboard.

Keep in mind that if there’s no match to the barcode scan within our system, then you will be prompted to Provide Details. This will likely occur when recipients intend to use their own postage for sending shipments back to you. 

As always, our customer support team is here to address any questions or concerns! Please reach out to us at [email protected] or 877-863-7447.

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