As we continue to grow and serve more Canadian eCommerce clients, we keep client satisfaction in mind when it comes to reliability and delivery time.
To support this, we will be changing our operations process for U.S. Returns effective Thursday, July 15.
This change will provide consistent times of 24-48hrs for all U.S. returns received at our facility to be uploaded to your client dashboard. You will still have the option of Requesting the shipment back to Canada or Disposing of the item from our U.S. facility.
The main update will remove the photo/image of each shipment unless requested for an additional fee of $2.50.
The returns page within your account will simply display the carrier tracking number for your reference. If there’s a match to the barcode scan, for example on undeliverable shipments that bounce back to our U.S. facility, then you will also notice shipment details of weight, declared value, item description, and Shipment ID on the dashboard.
Keep in mind that if there’s no match to the barcode scan within our system, then you will be prompted to Provide Details. This will likely occur when recipients intend to use their own postage for sending shipments back to you.
As always, our customer support team is here to address any questions or concerns! Please reach out to us at [email protected] or 877-863-7447.
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We’re excited to wrap up this month full of surprises! These Stallion highlights will provide enough information on announcements worth checking out. General Updates Stallion Economy Air launch Our latest domestic service, Stallion Economy Air is available for shipments originating in Ontario and B.C. regions, which offers faster delivery through air shipping. This revamp is […]
It’s finally here, what you’ve all been waiting for… Stallion’s new domestic (within Canada) shipping service! Say hello to Stallion Economy Air. Stallion is proud to partner with CargoJet and FleetOptics to make this new service possible. With air shipping coast to coast and final mile delivery by a recognized, trusted carrier - our growing […]
Another integration request unlocked based on clients’ feedback! With our team keeping up with the rapid pacing of the eCommerce industry, Stallion Express has teamed up with the creators behind an application that’s helpful in your tech stack to reduce customer support queries. We are thrilled to share our latest collaboration with Wonderment, a post-purchase […]
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It’s finally here, what you’ve all been waiting for… Stallion’s new domestic (within Canada) shipping service! Say hello to Stallion Economy Air. Stallion is proud to partner with CargoJet and FleetOptics to make this new service possible. With air shipping coast to coast and final mile delivery by a recognized, trusted carrier - our growing […]
